Return Policy

Returns & Exchanges

We feel very sorry if you’re not 100% satisfied with the items you received, and we gladly accept returns within ten days of receipt for most items in new condition.  

  • Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
  • After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  • Drop off your package at the local post office.
  • Most returns are processed within five business days after we receive your package.

Return Conditions

1.You have ten days to decide if an item is right for you, if you would like to return or exchange the goods, please contact us within ten days of receipt of the goods.

2.Returned items must be in their unused condition with the original packing. We do not accept a returned item in a used, damaged condition or alter in any way.

3.Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper returns requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

6.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-ninabox products.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address 

If you wish to return the items, please contact our customer service representative, we will get back to you within 24 hours. 

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. 

Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient, and we apologize for the inconvenience.